According to Law No. 144/2015, of September 8th (https://www.pgdlisboa.pt/leis/lei_mostra_articulado.php?nid=2425&tabela=leis&so_miolo=), in situations where a conflict arises between the consumer and the supplier of goods or services, the consumer has the possibility to seek a solution through an Alternative Dispute Resolution Entity. The purpose of this entity is to provide an alternative and effective means of resolving the dispute by offering a platform for dialogue and negotiation between the parties involved.
The Alternative Dispute Resolution Entities and other relevant information can be found on the following websites:
